FAQs

Where does Kazi Clicks deliver?

We currently deliver across South Africa.

How much does delivery cost?

Standard delivery costs R99 for orders below R1,000. Orders of R1,000 or more qualify for free standard delivery.

How long does delivery take?

Our estimated standard delivery time is 7–14 working days. Delivery times may vary depending on your location, courier operations, public holidays, and unforeseen circumstances.

How can I track my order?

Where tracking information is available, it may be provided after your order has been dispatched.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible through our Contact Us page. Once an order has been processed or dispatched, changes or cancellations may no longer be possible.

Can I return an item if I change my mind?

We generally do not accept returns or refunds for change of mind or incorrect product selection, subject to applicable consumer protection laws. Please review our Return and Refund Policy for details.

What if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us through our Contact Us page within 48 hours of delivery. Include your order details and clear photos or videos showing the issue.

How do I choose the right product?

Please review the product description, images, and any available usage instructions before purchasing. If you have questions about a product, contact us through our Contact Us page before placing your order.

Are the product images accurate?

We make reasonable efforts to display our products accurately. However, colours and appearance may vary slightly depending on your device, screen settings, and lighting conditions.

Are skincare and hair care products suitable for everyone?

Product suitability varies by product and individual. Please check the product description and ingredient information where available. For skincare products, patch-test before regular use, especially if you have sensitive skin, and follow the product's instructions.

Which payment methods are available?

Available payment methods will be displayed securely during checkout.

Is shopping at Kazi Clicks secure?

We take reasonable steps to support a secure shopping experience. Payments are handled through the payment providers available at checkout.

How can I contact Kazi Clicks?

For questions about products, orders, delivery, or other enquiries, please visit our Contact Us page.